|B S Nagesh (TRRAIN) | Maxime Dupont (L'Oréal Luxe) | Andre Maeder (The KaDeWe Group) | Eva Bunzel (The KaDaWe Group)|
Friday, 15 May 2015
Ms. Eva Bunzel, Finalist & the Winner of World's Best Sales Associate Award at WDSF 2015
Ms. Eva Bunzel, the Finalist & Winner of the world's Best Sales Associate Awards at the recently concluded World Department Store Forum 2015 in Rome, Italy.
Her Story of Customer Service Excellence:
To truly pamper and exceed the expectations of customers, Eva created the concept of ‘Wellness Shopping’. To test the idea, a regular customer and her friend were invited to a presentation of the latest collections which was combined with Shisedo beauty treatment as well as a catering. She also followed this up by inviting twenty best regular customers to the Wellness Shopping session. In some cases, the ladies took part with their entire family. On one such occasion, a customer brought her best friend, her husband and two adult sons. Since Eva wanted to focus her attention on the ladies, she organized a tasting in the wine department of the legendary gourmet floor for the men. In the meantime, the ladies were advised in the latest fashions. At the end of the day a purchase of approximately $ 15.000 was made, the women bought clothing, makeup and shoes, the men wines and multimedia products.
Two years ago, Eva received a request from an architect asking if it would be possible to set-up an apartment for a customer with the assistance of the personal shopping service. The request included arranging everything for the entire apartment, from towels to crockery and cutlery to linens and kitchen appliances and the customer had given no budget! With the help of some hardworking colleagues she had successfully completed this job. For this assignment, she transacted about $70.000 and there was a follow-up order for the decoration of a house.
Apart from these two instances Eva has played an active role to take part in product trainings, introducing new collections to seasoned customers, networking between the various companies in Kadewe, so customers can try not only the latest collection, but also current make-up trends, the newest shoes and accessories.