Tuesday, 24 June 2014

ACE'ing Customer Experience

TRRAIN in collaboration with The Retail Jeweller India Magazine is organizing ACE-Achievement in Customer Service Excellence Workshop & Awards 2014.  It’s that time of the year when you can enroll your store manager & sales staff for this workshop and look at enhancing the complete retail customer experience thus taking retailing to a complete new level. 
A Glimpse of our workshop at Mumbai

The workshop will highlight the difference between luxury retail and non-luxury retail and how the customer’s expectations changes from one retail format to the other. The workshop will not only help the participants to understand and study the various customer’s traits and behavior, but also the emotional and rational motives behind why a customer buys a particular product. Apart from discussing various ways of making a customer experience delightful, there will also be sessions on grooming.  

So what are you waiting for !! Enroll Now

Chennai-6th July I Bengaluru-8th July

Health is Wealth

Investing in your employee’s health can ensure a stronger, healthier bottom line. Healthy employees mean a healthier, happier, more productive workplace and taking this essence forward TRRAIN organized a free health camp for the retail employees in partnership with Seven Hills Hospital. 

R City,Ghatkopar was the first stop in this journey. The camp saw more than 200 people participate, from retail associates across various retail formats of the mall to housekeeping and mall staff. A dedicated team of doctor, nurses and medical executives not only checked their Body Mass Index, Blood Pressure and Random Blood Sugar for diabetes but also gave them free consultation. There was a separate unit where a doctor could recommend a person to get his heart checked through ECG, in case the former thought it necessary. 

These free health check-up was just a step forward towards building a healthy employee environment and forging new retail relationships. Seven Hills also distributed Eeasy Card for free to all the participants. These cards, which normally comes for a fees allows the members priority admittance, discounts on diagnostics and investigations, wellness packages and medication, downloadable reports of medicine and health interactions with experts at Seven Hills Hospital.

Speaking on the occasion, Mr Savio Cardoz, Senior Operations Manager, R-City Ghatkopar said, “We highly appreciate the association with TRRAIN, not only for the health Camp, but also for the educational program that was conducted for R-City. It is a very good initiative, one that would certainly reap benefits for the tenants and R-city in the future. We would certainly be looking forward to more such trainings and health camps in future. Would also like to congratulate and wish TRRAIN, the very best for the future."

Training Makes You Perfect

VIVIANA Mall, Thane has partnered with TRRAIN Foundation to train their employees, comprising of store managers, retail associates and mall staff in Spoken English and Personality Development. These classes, which commenced from 9th June, are being held in the premises of the mall and will go on in several batches.

Some of the testimonials from the current batch of 25 participants are-

" I have enjoyed my training; this was needed in my life and I think I can achieve more and speak the language like a normal person. Earlier I was afraid of communicating but now no more and this has helped to boost my confidence"-  Siddhant Khandekar(Asst Manager Radiant Hospitality).

"Talking has become easy with all supervisors and customers.The main thing was that the training was very interesting and there were a lot of interactive games and study activities which have been very useful for my own personal growth. I also thank VIVIANA mall to give us this opportunity"- Pradeep Kadam (Security Guard at G4S security).

Creating Awareness

With up to 70% of employee education taking place on the job, the training and development industry will need to transform the way in which employees learn and relearn in order to keep pace with changing patterns of work.

And addressing this need of the hour, TRRAIN Foundation in partnership with R City Mall, Ghatkopar, organized a workshop for the retailers on the importance of “Education and Training”. The workshop saw the participation of more than 30 members that comprised of a vibrant mix of Retail associates & Store managers. 

The session stressed upon the changing scenario in the retail industry and how important has customer experience become to drive sales. It also emphasized on the fact that a timely and continuous updation of skills and knowledge was imperative, not only for the store managers and top management but for the retail associate who are the face of any retail brand. Such training will not only help an associate grow professionally but also personally. 

Some of the retailers who participated were 109 F, Croma, Manyavar,Gangar Eyenation, Shoppers Stop, Mochi, etc.

Reaching new Horizons - Graduation ceremonies at Mumbai & Ahmedabad

Last month witnessed trainees across our various Pankh centres spreading their wings and flying towards their dreams. Not only did the 67 trainees made us proud by showing their true spirit and dedication towards life but we were happy to see new partnerships being forged and retailers coming forward to encourage these students. 

The 1st batch of Pankh Tech Smart Centre graduated with flying colours on 28th May, 2014 with all 30 deaf trainees getting placed with retailers like Max Fashion, HyperCity, Timezone, Reliance, Star Bazar, Lifestyle. Max fashion, who recruited for the first time in the west, was so impressed by the quality of trainees that they now want to hire 10 more candidates for their various stores across Mumbai.

Graduation Ceremony of the first batch of Pankh Tech Mahindra Smart Center in Mumbai
The 37 trainees, across three batches of the Pankh Centre at Blind People's Association, Ahmedabad, were felicitated in a formal graduation ceremony on 12th June and got opportunities to work with retailers like Pantaloons, Reliance Mart, McDonald who partnered with us for the first time. 

Graduation Ceremony at Ahmedabad

More Megastore and Reliance Mart have also committed to the cause of inclusion and we look forward to their association in Baroda.

We would like to thank all our partners in supporting and encouraging us in this noble cause.